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Neil Perkin

AgileBusinessInnovation Observations

The Impact of Rising Customer Expectation

...or why 'Uber's children' means a new paradigm in organisational responsiveness. Customer experience has become THE area of focus over the past few years for organisations from the broadest spread of sectors. As more products become services, and even physical goods are augmented with layers of software-driven service interaction, the…
Neil Perkin
February 12, 2017